Hardware specifications, software platforms, cloud infrastructure, network requirements, and system integrations needed for the proposed solution.
Detailed breakdown of costs including licensing fees, implementation costs, maintenance, support services, and total cost of ownership over contract period.
Security certifications, data encryption standards, access controls, compliance with regulations (GDPR, HIPAA, SOC 2), and data privacy measures.
Project phases, milestones, deployment approach, resource allocation, training programs, change management strategy, and go-live procedures.
Company history, relevant project experience, case studies, client references, team qualifications, certifications, and industry expertise.
Service level agreements (SLAs), response times, support channels, escalation procedures, maintenance windows, and ongoing technical assistance.
System capacity, load handling capabilities, performance benchmarks, scalability options, growth accommodation, and optimization strategies.
API availability, third-party integrations, data migration tools, legacy system compatibility, middleware requirements, and integration protocols.
Training programs, user documentation, knowledge transfer sessions, online resources, video tutorials, and ongoing educational support.
Backup procedures, disaster recovery plans, business continuity strategies, data redundancy, failover mechanisms, and recovery time objectives.
Reporting capabilities, dashboard features, analytics tools, custom report creation, data visualization, and business intelligence integration.
Contract duration, renewal terms, termination clauses, payment schedules, warranties, liability limitations, and intellectual property rights.